Telecommute Community Manager — Digital Domain Advisor

Partner with SMR Talent Collective from anywhere in the US, UK, Canada, Australia, NZ, or Ireland as a remote Telecommute Community Manager — Digital Domain Advisor ($15 - $20/hour). This specialist role focuses on evaluating AI model outputs, authoring domain-specific rubrics, and validating technical workflows involving Customer support, Conflict De-escalation, Ticket managemet, Remote work.

Project Responsibilities

• Manage and resolve customer support tickets independently with accuracy and efficiency.
• De-escalate conflicts and turn challenging interactions into positive outcomes.
• Monitor community activities and proactively identify potential issues or opportunities.
• Collaborate closely with internal teams to ensure customer needs are met and feedback is shared.
• Maintain clear documentation of all community interactions and ticket histories.
• Foster a positive, inclusive, and engaging community environment.
• Demonstrated experience in customer support or community management roles.

Required Expertise

• Excellent written and verbal communication skills.
• Energetic, resourceful, and solution-oriented mindset.
• Demonstrated history of providing exceptional customer experiences.
• Prior experience working in distributed or remote teams.
• Working knowledge of online community platforms and moderation best practices.
• Practical background using data-driven decision-making to improve community engagement.
• Compensation Band: $15 - $20/hour

Rate Structure & Remote Benefits

• Compensation Rate: $15 - $20/hour (contract specialist remuneration)
• Work Arrangement: 100% Remote / Work From Home
• Eligible Remote Countries: United States, United Kingdom, Canada, Australia, New Zealand, Ireland, and South Africa
• Core Competencies: Customer support, Conflict De-escalation, Ticket managemet, Remote work
• Hiring Agency: SMR Talent Collective

Direct Application Process: Click the Apply button on this page to proceed directly to our partner application portal and submit your profile for immediate consideration.