Telecommute Senior Cargo & Parcel Claims Examiner — Digital AI Training Advisor

Hey! The team at SMR Talent Collective is excited to announce a fresh, high-paying remote role for an enthusiastic Telecommute Senior Cargo & Parcel Claims Examiner — Digital AI Training Advisor earning $20 - $60/hour. If you have solid experience in Air Cargo Claims, Custody Determination, Parcel Delivery Disputes, Release Rules and love working with modern digital tools, you'll feel right at home here. Join a supportive global community of remote evaluators shaping how AI communicates, solves problems, and interacts with real people every day.

What You'll Be Doing Day-to-Day

• Provide subject matter input to support the training and refinement of AI-powered claims processes.
• Review and analyze documentation related to cargo and parcel claims, including air waybills, shipment photos, and delivery records.
• Assess evidence to determine custody, liability, and compliance with release rules for disputed shipments.
• Draft clear and concise written rationales supporting custody and liability determinations.
• Evaluate delivery photo disputes and provide detailed findings based on visual and written evidence.
• Identify inconsistencies, omissions, or procedural issues in freight documentation and claims submissions.

What You Bring to the Table

• Comfortable working independently in a remote environment and meeting project requirements.
• Background in collaborating with or providing input for claims process improvements or audits is a plus.
• 5+ years of professional experience in air cargo, ground handling, or parcel carrier claims examination or dispute resolution.
• Strong knowledge of custody determination, release rules, and liability assessment in air and ground freight contexts.
• Proven expertise handling parcel delivery disputes and interpreting freight documentation.
• Exceptional written and verbal communication skills, with a keen eye for detail and clarity in reasoning.
• Experience reviewing photographic shipment evidence and drafting written determinations.

Pay Details & Why This Role Rocks

• Compensation Rate: $20 - $60/hour (verified contractor remuneration)
• Work Arrangement: 100% Remote / Work From Home
• Eligible Remote Countries: United States, United Kingdom, Canada, Australia, New Zealand, Ireland, and South Africa
• Core Competencies: Air Cargo Claims, Custody Determination, Parcel Delivery Disputes, Release Rules, Freight Documentation, Liability Assessment
• Hiring Lead: Maya Lin (Community Talent Manager) at SMR Talent Collective

Direct Application Process: Click the Apply button on this page to submit your profile directly for immediate evaluation.